AS-Enterprise
Implementation and Support
AS-Enterprise system lifecycle starting from planning and implementation till current operation, we offer complex services that reduce system acquisition gross value. After acquiring the system you are not left alone with it. Due to deep professional knowledge and accumulated experience during dozens of implementations our specialists are ready to solve your problems very quickly, with quality and little expenses.
Before implementation the following steps are carried out:
  • Customer's business processes are studied
  • Main problems that are needed to be solved via automation system are revealed
  • Customer’s unique features that need to be considered during implementation are studied
  • Customer’s hardware and software are studied and it is estimated, whether environment necessary for successful system installation and operation is available or not. We give advice on building this environment,if necessary.
  • Risks related to implementation are estimated and means that are necessary for minimizing the risks are developed.
  • Customer’s requests that are impossible to implement through the current system means and will require software changes are written down; time necessary for those changes and the cost are estimated.
  • Customer’s business processes automation suggestion is made with clarification of implementation dates and budget.
Implementation includes:
  • The analysis of organization activity
    • Study of organization business processes and workflow
    • The development of effective software solution of their automation
  • Accounting automation and reports according to Armenian legislation, international standards and customer’s internal demands
  • The development of additional capabilities required by the client
  • The training of customer’s employees
  • Software supply and support

In order to coordinate all works related to the system each customer is given support group and a person in charge that regulates the works. Support is carried out via phone calls, remote support and visits. System support is not interrupted even during non-working days and hours.
AS-Enterprise users are provided with an important remote support tool- customer support portal where clients can register problems related to the system and follow their fulfillment online. Portal knowledge base includes various articles about system operation, guides, answers to frequently asked questions and they are regularly updated.
Support includes.
  • Consultation related to system current operation
  • System updates and development related to legislation changes
  • The development of new system functionality
  • Consultation on organizing automation process necessary for system current operation, hardware, etc.
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  • AS-Enterprise Description
  • AS-Enterprise Customers