In January, 2015 Armsoft and Prof Al companies signed a contract according to which CRM system will be implemented in Prof Al company.

CRM system will provide full automation of customer lifecycle in Prof Al company – acquiring new customers, managing sales processes and improving customer service.

Integration with AS-Accountant 6 system will enable to view required data stored in accounting system. So the company employees will have access to all the information about the customers during their work.

Implementation of the system will help to significantly increase customer service efficiency. Analytical capabilities of the system will provide deep insight into company, will enable to receive various analyses and improve business management.

The following functionality of CRM system will be implemented in Prof Al company:

• 360 degree customer view
• Marketing management
• Sales management
• Customer service management
• Orders management
• Analytics
• Integration with AS-Accountant 6 system